M Moose has been selling women of the Four Corners stylish clothes in a boutique setting since 1997. As soon as asked about customer service owner Betsy McCord excitedly told me that the one thing M Moose feels they have to offer patrons is customer service. “It is who we are!” she said with a beaming smile.
With more and more of their target market turning to the internet for buying, McCord explained how hard they work to keep people coming into the store – and customer service is the key. They are constantly coming up with new event and promotion ideas to engaged their customers and make M Moose not just a shopping destination but someplace fun. Currently they are running a Pucker-up Contest where ladies try on some of the lip gloss they sell pucker-up and kiss a square of paper in honor of Valentine’s Day. The best “pucker” will be picked and the lucky lady wins a prize! During the holidays ladies can write a wish list of items. Then M Moose invites the husbands and boyfriends to come down for a special men’s night where they can get help picking out the perfect gift while enjoying scotch tasting and other fun activities.
But beyond the fun McCord and her staff work hard at really getting to know their customers so they can not only help them shop, but also work at ordering new items that will fit their needs and desires. Most impressive, if you have an event coming up and know exactly what color or kind of outfit you would like to wear M Moose can try and order something special for you.
Though a retail business M Moose might be considered economic based as many of their customers drive down from Durango to shop. The great customer service that M Moose offers is not only good for business, it is also good for keeping loyal employees. The fun and positive atmosphere makes it a place people want to work and Ms. McCord said that she is happy to have several employees that have been with her for years.
M Moose and the McCord’s have also contributed much back to the community. Upon moving to their new location at 5920 E Main Street they donated the original downtown property to the City of Farmington in hopes that it would be used to help rejuvenate the downtown scene. They have also done several fundraisers for and donations to the San Juan Regional Medical Center and specifically the Cancer Treatment Center.
This is the fourth of our new monthly awards that will be given out to San Juan County businesses with great customer service. Businesses are awarded Durango Joe’s coffee cards (donated by Joe) for their employees, featured in our newsletter, and entered into the pot with all the year’s other winners for a chance to win the new EDGE Award for Customer Service to be presented in October.Four Corners Economic Development business members and staff are eligible to nominate their favorite businesses for this new award.
If you would like to make a nomination Click Here.